轉發　台灣電腦網路危機處理暨協調中心 資安訊息警訊 TWCERTCC-200-202511-00000003

[內容說明]
Cisco Unified Contact Center Express (Unified CCX)是一款企業建立客服中心的解決方案，整合語音、即時訊息、電子郵件等多種客服管道，提升客戶服務效率。日前，Cisco發布重大資安漏洞公告(CVE-2025-20354，CVSS：9.8和CVE-2025-20358，CVSS：9.4)，CVE-2025-20354為遠端執行程式碼漏洞，允許未經身分驗證的攻擊者在受影響的系統上傳任意檔案，使用root權限執行任意命令；CVE-2025-20358為繞過身分驗證漏洞，可能允許未經身分驗證的遠端攻擊者繞過身分驗證，取得腳本建立和執行相關的管理權限。

[影響平台]
Cisco Unified Contact Center Express 12.5 SU3(含)之前版本
Cisco Unified Contact Center Express 15.0

[建議措施]
請更新至以下版本 Cisco Unified Contact Center Express 12.5 SU3 ES07(含)之後版本、 Cisco Unified Contact Center Express 15.0 ES01(含)之後版本

[參考資料]
1. https://www.twcert.org.tw/tw/cp-169-10496-00839-1.html

Forwarded from Taiwan Computer Network Crisis Management and Coordination Center: Cybersecurity Alert TWCERTCC-200-202511-00000003

[Content Description]
Cisco Unified Contact Center Express (Unified CCX) is a solution for enterprises to establish customer service centers, integrating multiple customer service channels such as voice, instant messaging, and email to improve customer service efficiency. Recently, Cisco released a critical cybersecurity vulnerability announcement (CVE-2025-20354, CVSS: 9.8 and CVE-2025-20358, CVSS: 9.4). CVE-2025-20354 is a remote code execution vulnerability, allowing unauthenticated attackers to upload arbitrary files on affected systems and execute arbitrary commands with root privileges. CVE-2025-20358 is an authentication bypass vulnerability, potentially allowing unauthenticated remote attackers to bypass authentication and gain administrative privileges related to script creation and execution.

[Affected Platforms]
Cisco Unified Contact Center Express 12.5 SU3 and earlier versions
Cisco Unified Contact Center Express 15.0

[Recommended Actions]
Please update to the following versions: Cisco Unified Contact Center Express 12.5 SU3 ES07 and later, or Cisco Unified Contact Center Express 15.0 ES01 and later.

[References]
1. https://www.twcert.org.tw/tw/cp-169-10496-00839-1.html